Frequently Asked Questions.

Do you help with search engine optimization?

Rest assured, our design team is well equipped in creating SEO optimized websites and, just like that relentless mosquito when you’re trying to sleep (in Australia anyway), we will design your website with that buzzing around our heads. In the coding and development stage of your site, the developer will take into consideration some Search Engine Optimization (SEO) practices, however we do offer SEO services beyond installation of an SEO plugin and creating seriously clean code – which we know Google adores!

Can I update my website on my own?

Yes, you will be able to update your website as you wish. We build all of our websites with a user-friendly content management system. A content management system is software that keeps track of every piece of content on your website, much like your local library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. The biggest advantage of using our chosen CMS is that it requires very little technical skill or knowledge to manage.

Will I have access to my dashboard or do all changes need to go through you?

Never ones for stifling your big ideas, we believe in empowering our clients when it comes to their site content. During the early stages of development, we like to let our developers have the ability to run free and work their magic on your site, so you may not have access to your dashboard for a small period of time, however once that’s finished to our high standard, we’ll give you back the keys so that you can make any additions and changes to your pages and blog posts. There may be some coding-based adjustments you would like to make down the road, and we’re more than happy to help out with those, but remember that our hourly rate will apply.

I’m new to WordPress, can you walk me through how to use it?

Don’t stress, we’re not one to abandon you in unknown territory, once your website project is complete, we’ll walk you through the custom aspects of your site. That being said, this service is reserved for our clients and we don’t offer general WordPress tutorials or support. If you’re unfamiliar with WordPress or looking to learn more, we’d love to show you more video from out collection.

Do you need all of my content before you can get started?

We certainly do! Almost all projects will require content up front. Design is a little like the love child of tetris and a jigsaw puzzle – we have to consider all elements and understand the overall intended outcome before we even start to fit the pieces together. We don’t only have to consider the relationship between images and text (for example) but things like the amount of copy you provide, the number of images and even the orientation of the photos effects the design we produce. After we receive your brief, we’ll have a chat to you to discuss if we need to tailor elements of our process to suit your project.

What is a responsive website?

A responsive website is designed to automatically shrink and expand when viewed on a desktop, a tablet or a smartphone. By having a website that is easily viewed on mobile devices means that you give far greater access to your online content to your viewer. With the introduction of the iPhone and iPad, the use of mobile website viewing has had a staggering increase of users. Getting your website designed as a responsive site is almost essential for the future viewing of your site as more and more people go mobile. Yes, we do design responsive websites.

Why do you require a 50% deposit before we can get started on my project?

As my mum likes to say, it’s all about ‘first in, first served’ here at ZD. We believe in fairness and equality which means we require 50% of your project total to be paid before you’re placed on our calendar (we like using pen, not pencil when we book you in). Since we don’t reserve slots, clients who sign their contracts and pay the deposit will have their project placed in our next available slot. We’re a small studio with lots of enquiries, our designers book out quickly and we would hate for you to miss out because another client pulled the pin at the last minute.

What are your payment terms?

To kick off a project, we require a 50% deposit. The remaining 50% is paid at the completion of your project. On occasions, we are happy to negotiate (where possible) payment terms that suit both parties.

I live in a far away place, can we still work together?

Absolutely! More than half of our clients are from outside of the local area, and a fairly large portion are spread worldwide, so distance is not a consideration. As long as you have access to the internet and email, we’re ready to roll!

I am interested in working with you, how do we get started?

We love welcoming new people into our little Zazen Designs family, so please take off your shoes, grab a cup of tea and say hi via email or through our contact form on the contact page of our site. Once your mind is made, we’ll send through a very simple contract and invoice. We require a 50% deposit on all projects so that we can book you into one of our talented designers’ calendars.

The Team.

We have all bases covered

Benjamin Matheson

Owner & Designer

Kate Shawver

Logo Design & Developer

Usman Muhammad

Security & Hosting

What Clients Say.

"Absolutely 100% amazing results. My previous website was a complete disaster and I was told that most of the issues could not be fixed. Ben completely redesigned the site in less than 2 weeks... a total rebuild and the site works and delivers exactly as I needed. Not only does the site look fantastic, it functions properly. So, highly recommended. Don't wait, have Ben build you an awesome site today. You'll be glad you did."

jason Ladanye, , Albany NY