Below are some commonly
asked questions

I am interested in working with you, how do we get started?

We love welcoming new people into our little Zazen Designs family, so please take off your shoes, grab a cup of tea and say hi via email or give us a call. Once your mind is made, we’ll send through a very simple contract and invoice. We require a 50% deposit on all projects.

I’m new to WordPress, can you walk me through how to use it?

Don’t stress, we’re not one to abandon you in unknown territory, once your website project is complete, we’ll walk you through the custom aspects of your site. We will also provide you with a comprehensive video tutorial.

Do you help with search engine optimization?

Rest assured, our design team is well equipped in creating SEO optimized websites. In the coding and development stage of your site, the developer will take into consideration some Search Engine Optimization (SEO) practices, however we do offer SEO services beyond installation of an SEO plugin and creating seriously clean code – which we know Google adores!

Do you need all of my content before you can get started?

We certainly do! Almost all projects will require content up front. Design is a little like the love child of tetris and a jigsaw puzzle – we have to consider all elements and understand the overall intended outcome before we even start to fit the pieces together. We don’t only have to consider the relationship between images and text (for example) but things like the amount of copy you provide, the number of images and even the orientation of the photos effects the design we produce. After we receive your brief, we’ll have a chat to you to discuss if we need to tailor elements of our process to suit your project.

Will I have access to my dashboard or do all changes need to go through you?

Never ones for stifling your big ideas, we believe in empowering our clients when it comes to their site content. During the early stages of development, we like to let our developers have the ability to run free and work their magic on your site, so you may not have access to your dashboard for a small period of time, however once that’s finished to our high standard, we’ll give you back the keys so that you can make any additions and changes to your pages and blog posts. There may be some coding-based adjustments you would like to make down the road, and we’re more than happy to help out with those, but remember that our hourly rate will apply.

Can I update my website on my own?

Yes, you will be able to update your website as you wish. We build all of our websites with a user-friendly content management system. A content management system is software that keeps track of every piece of content on your website, much like your local library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. The biggest advantage of using our chosen CMS is that it requires very little technical skill or knowledge to manage.
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